en_policy_winner_of_contest
Policy

UGO Reservas LDA & Allo Taxi Privacy Policy
UGO Reservas LDA and Allo Taxi are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our practices regarding your personal data and how we treat it. For Data Protection purposes, the controller is UGO Reservas LDA and Allo Taxi, Angola, Luanda.

1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
Data provided by telephone, on our website "http://www.ugo.ao" & "www.allotaxi.co.ao" or on our mobile application (UGO & Allo Taxi), both for UGO Reservas LDA and Allo Taxi.
Information provided when booking our services, or if you make a complaint or report a problem with the website or app.
If you contact us, we may keep a record of that communication. Phone calls may be recorded.
We may ask you to participate in research surveys (optional).
Details of transactions made through our website or app, as well as the fulfillment of your reservations.
Details of your visits to the website and app and the resources you access.
If you give us permission to use your contact list, we may allow you to share addresses directly from your phonebook.

2. IP ADDRESSES AND DEVICE INFORMATION
2.1 We may collect information about your computer, including IP address, operating system, and browser type, for system administration and statistical reporting.
2.2 We may collect information about the mobile phone, tablet, or computer used to access our app, including unique identifiers, operating system, browser type, mobile network, and phone number.
2.3 When you use location-enabled services, we may collect and process data about your actual location. Use of this feature requires your consent, which can be withdrawn at any time by disabling location services on your device.

3. COOKIES
Our website uses cookies to distinguish you from other users, improving the browsing experience. We use session and persistent cookies to facilitate and speed up reservations. You can block cookies in your browser settings, but this may affect access to certain features.

4. WHERE WE STORE YOUR PERSONAL DATA
4.1 The data collected may be transferred and stored outside of Angola, being processed by our teams or by third-party providers. By providing your data, you consent to this transfer and processing.
4.2 All data is stored on secure servers. Payment transactions will be encrypted. You are responsible for keeping your password confidential.
4.3 Although we do our best to protect your data, we cannot guarantee complete security during online transmission.

5. USE OF INFORMATION
5.1 The information collected may be used to:
5.2 Fulfill obligations arising from reservations made with us (UGO Reservas LDA and Allo Taxi); Share data with partner companies to fulfill reservations when necessary; Ensure that website/app content is presented in the most effective manner; Send information, products, or services you have requested or that may be of interest to you (with your consent); Allow you to participate in interactive features; Inform you about changes to our services.

5.2 We may use your data, or allow selected third parties to use it, to send you commercial information that may be of interest to you.
5.3 Existing customers may be contacted electronically with information about services similar to those they have used in the past.
5.4 New customers will only be contacted electronically with prior consent.
5.5 If you do not want your data to be used for marketing purposes, please email: callcenter@ugo.ao or callcenter@allotaxi.co.ao

6. DISCLOSURE OF YOUR INFORMATION
6.1 We may disclose your information to any company in our group (including UGO Reservas LDA and Allo Taxi).
6.2 We may disclose it to third parties:
In the event of a sale or purchase of assets or businesses; If UGO Reservas LDA and/or Allo Taxi are acquired by a third party; When required by law or to protect the rights, property, or safety of customers and partners.

7. YOUR RIGHTS
7.1 You have the right to prevent the processing of your data for marketing purposes.
7.2 You can exercise this right by contacting us by email: comments@ugo.ao or comments@allotaxi.co.ao.
7.3 Our websites may contain links to partner websites. We are not responsible for the privacy policies of these websites.

8. ACCESS TO INFORMATION
The law grants you the right to access the information we hold about you. This access may be subject to an administrative fee.

9. CHANGES TO OUR PRIVACY POLICY
Any future changes to this privacy policy will be posted on this page.

10. CONTACT
Questions, comments, and requests regarding this privacy policy should be sent to: comments@ugo.ao or comments@allotaxi.co.ao
en_policy_winner_of_contest
Policy

UGO Reservas LDA & Allo Taxi Privacy Policy
UGO Reservas LDA and Allo Taxi are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our practices regarding your personal data and how we treat it. For Data Protection purposes, the controller is UGO Reservas LDA and Allo Taxi, Angola, Luanda.

1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
Data provided by telephone, on our website "http://www.ugo.ao" & "www.allotaxi.co.ao" or on our mobile application (UGO & Allo Taxi), both for UGO Reservas LDA and Allo Taxi.
Information provided when booking our services, or if you make a complaint or report a problem with the website or app.
If you contact us, we may keep a record of that communication. Phone calls may be recorded.
We may ask you to participate in research surveys (optional).
Details of transactions made through our website or app, as well as the fulfillment of your reservations.
Details of your visits to the website and app and the resources you access.
If you give us permission to use your contact list, we may allow you to share addresses directly from your phonebook.

2. IP ADDRESSES AND DEVICE INFORMATION
2.1 We may collect information about your computer, including IP address, operating system, and browser type, for system administration and statistical reporting.
2.2 We may collect information about the mobile phone, tablet, or computer used to access our app, including unique identifiers, operating system, browser type, mobile network, and phone number.
2.3 When you use location-enabled services, we may collect and process data about your actual location. Use of this feature requires your consent, which can be withdrawn at any time by disabling location services on your device.

3. COOKIES
Our website uses cookies to distinguish you from other users, improving the browsing experience. We use session and persistent cookies to facilitate and speed up reservations. You can block cookies in your browser settings, but this may affect access to certain features.

4. WHERE WE STORE YOUR PERSONAL DATA
4.1 The data collected may be transferred and stored outside of Angola, being processed by our teams or by third-party providers. By providing your data, you consent to this transfer and processing.
4.2 All data is stored on secure servers. Payment transactions will be encrypted. You are responsible for keeping your password confidential.
4.3 Although we do our best to protect your data, we cannot guarantee complete security during online transmission.

5. USE OF INFORMATION
5.1 The information collected may be used to:
5.2 Fulfill obligations arising from reservations made with us (UGO Reservas LDA and Allo Taxi); Share data with partner companies to fulfill reservations when necessary; Ensure that website/app content is presented in the most effective manner; Send information, products, or services you have requested or that may be of interest to you (with your consent); Allow you to participate in interactive features; Inform you about changes to our services.

5.2 We may use your data, or allow selected third parties to use it, to send you commercial information that may be of interest to you.
5.3 Existing customers may be contacted electronically with information about services similar to those they have used in the past.
5.4 New customers will only be contacted electronically with prior consent.
5.5 If you do not want your data to be used for marketing purposes, please email: callcenter@ugo.ao or callcenter@allotaxi.co.ao

6. DISCLOSURE OF YOUR INFORMATION
6.1 We may disclose your information to any company in our group (including UGO Reservas LDA and Allo Taxi).
6.2 We may disclose it to third parties:
In the event of a sale or purchase of assets or businesses; If UGO Reservas LDA and/or Allo Taxi are acquired by a third party; When required by law or to protect the rights, property, or safety of customers and partners.

7. YOUR RIGHTS
7.1 You have the right to prevent the processing of your data for marketing purposes.
7.2 You can exercise this right by contacting us by email: comments@ugo.ao or comments@allotaxi.co.ao.
7.3 Our websites may contain links to partner websites. We are not responsible for the privacy policies of these websites.

8. ACCESS TO INFORMATION
The law grants you the right to access the information we hold about you. This access may be subject to an administrative fee.

9. CHANGES TO OUR PRIVACY POLICY
Any future changes to this privacy policy will be posted on this page.

10. CONTACT
Questions, comments, and requests regarding this privacy policy should be sent to: comments@ugo.ao or comments@allotaxi.co.ao